FAQ

Question 1: I need help, what should I do?

Answer: If you are in immediate danger, please call the police at 999 or seek help at the nearest police station.

Star Shelter does not accept walk-in requests for shelter stay. If you are in a situation that requires shelter support, please contact your nearest Family Service Centre (FSC). The FSC will be able to assess your situation and refer you to the appropriate services, including shelter if needed.

You can find your nearest FSC by visiting this link: https://www.msf.gov.sg/our-services/directories

Question 2: I am a social worker and would like to refer my client to Star Shelter. What is the referral process?

Answer: Please email us at starshelter@scwo.org.sg with your client’s case details. Our team will review the information and contact you promptly to guide you through the next steps.

Question 3: How can I support the shelter’s work?

Answer: You can support us by sponsoring activities, celebrations, or outings, volunteering your time or expertise, or providing donations. Reach out to starshelter@scwo.org.sg and we will be happy to share more.

Question 4: What kind of items can I donate?

Answer: We accept essential household items, groceries, and selected personal care products. Please email us first at starshelter@scwo.org.sg to check our current needs before arranging any drop-off at SCWO.