CAREER

The Maintenance Support Central (MSC) is an initiative by the Singapore Council of Women’s Organisations (SCWO). MSC aims to empower financially vulnerable individuals to understand their marital and maintenance rights and provides them with all-rounded support from our community partners. 

We are now looking for a Social Service Executive. 

SCWO’s Maintenance Support Central (MSC) is hiring a Social Service Executive to provide assistance and support to financially vulnerable individuals and to be involved in MSC’s day-to-day operations and programme management which includes Single Mothers Programme. In addition, you will also have the opportunity to be part of various advocacy projects that can make impactful changes to society!  

Your primary role as a social service executive is to provide vital support to individuals in understanding their maintenance and marital rights. Additionally, your role will be to provide a holistic support for clients to be empowered to be more financially independent for themselves and their children. At MSC, we also work closely with other social service agencies and government organisations to refer our clients for services that are most applicable and beneficial for them.  As a social services executive, you have the opportunity to change lives by providing aid that many are not aware are available to them. 

Key Responsibilities

MSC Operations and Administration

• Provide timely, professional, and client-centred support to individuals seeking assistance from MSC through various channels, including calls, WhatsApp, emails, walk-ins, referrals, and other platforms.
• Assist clients with Fresh Maintenance and Enforcement of Maintenance applications (training will be provided) and guide them through the maintenance process.
• Explain Family Law procedures and terminology in a clear and accessible manner to clients.
• Coordinate and ensure the smooth and effective operation of MSC's twice-monthly legal clinics.
• Plan, organise, and coordinate MSC outreach and engagement initiatives, including MSC Talks.
• Provide emotional support and basic helping interventions through phone and face-to-face engagements, within the scope of the role.
• Assess clients' needs and facilitate referrals and linkages to relevant social service agencies and community resources.
• Support the enhancement and development of MSC's services through collaboration with partners, stakeholders, and community networks.
• Maintain accurate client records and prepare timely monthly and quarterly reports, statistics, and documentation.
• Conduct research and evaluate service outcomes to identify opportunities for programme improvement and growth.
• Represent MSC at fundraising, outreach, and awareness-building initiatives, including engagements on financial abuse and MSC's mission.
• Support SCWO-wide events, projects, and organisational initiatives as required.

Volunteer Coordination

• Coordinate and support volunteer lawyers and law students to ensure the smooth and effective delivery of MSC's legal clinics.
• Maintain regular communication with volunteers regarding clinic schedules, programme updates, and engagement opportunities.
• Support volunteer onboarding, orientation, and appreciation initiatives.
• Maintain accurate volunteer records and participation data.
  
  

Job Requirements

Qualifications and Experience

• Degree in Social Sciences, Social Work, Psychology, Counselling or a relevant field.
• Fresh graduates may apply but candidates with relevant working experience will have an advantage.
• Open to Singapore Citizens and Permanent Residents only.

Technical Competencies:

• Good communication skills, with the ability to prepare reports and communicate effectively with internal and external stakeholders.
• Good organisational and coordination skills, with the ability to manage multiple programmes, projects and operational responsibilities.
• Able to maintain accurate records, statistics and other required documentation.
• Proficient in Microsoft Office and common workplace applications.

Core Competencies

• Demonstrates empathy, professionalism and sensitivity when working with clients.
• Maintains appropriate professional boundaries and confidentiality when engaging with clients.
• Works collaboratively and effectively with colleagues, volunteers, partners and external stakeholders.
• Adaptable and able to manage multiple priorities in a dynamic social service environment.
• Flexible and willing to support the operational needs of the MSC and SCWO.

The Singapore Council of Women’s Organisations (SCWO) was established in 1980 as the national coordinating body of women’s organisations in Singapore. SCWO has more than 60-member organisations, which represent over 600,000 women, and it serves to unite them to work toward ideals of ‘Equal Space, Equal Voice and Equal Worth’ for women in Singapore. 

We are looking for a Part-Time HR Executive / Senior Executive on a 1-year contract basis, renewable, to support and manage the day-to-day Human Resources function of the organisation.

The role will be responsible for the end-to-end administration of HR matters, including payroll processing, employee records, recruitment administration, staff benefits, statutory requirements and the employment of foreign work permit holders. The position will work closely with Management and the Board to ensure that HR processes are properly administered, approvals are obtained in a timely manner, and the organisation remains compliant with relevant employment requirements.

The successful candidate should be highly organised, meticulous and able to handle confidential HR matters independently.

Key Responsibilities

Payroll Administration & Processing

• Manage the end-to-end monthly payroll process, including preparation, verification and submission of payroll for approval.
• Collate and verify monthly payroll information, including salaries, allowances, overtime, deductions, leave, claims, bonuses and other payroll adjustments.
• Prepare the monthly payroll for Management review and approval, and coordinate the necessary Board approval in accordance with the organisation's approval framework.
• Ensure payroll is processed accurately and within the required timelines following the relevant approvals.
• Liaise with the bank, payroll provider and relevant parties on payroll processing and resolve payroll discrepancies where required.
• Maintain accurate and confidential payroll records.
• Prepare payroll reports and supporting documentation for Management, Board, auditors and relevant authorities where required.
• Ensure statutory payroll matters, including CPF and applicable employment-related submissions, are administered accurately and on time.
• Support annual payroll-related exercises, including IR8A preparation and submission and other statutory reporting.

Foreign Work Permit / Work Pass Administration

• Manage all administrative matters relating to the employment of foreign work permit holders, including work pass applications, renewals, cancellations and related documentation.
• Coordinate with the relevant government authorities and agencies on work pass and employment matters.
• Monitor work pass validity, renewal timelines and other applicable requirements to ensure timely action.
• Maintain accurate records of foreign employees, work passes, insurance and other required documentation.
• Coordinate required medical examinations, insurance, security bonds and other employment-related requirements, where applicable.
• Ensure the organisation complies with applicable requirements relating to the employment of foreign workers.
• Liaise with employees, recruitment agencies and relevant external parties on work pass and related matters.
• Maintain a tracking system for all work pass and other time-sensitive foreign employee requirements.

HR Administration & Employee Records

• Maintain accurate and up-to-date employee personnel records and HR databases.
• Prepare and maintain employment contracts, confirmation letters, promotion and salary adjustment letters, leave records and other HR documentation.
• Maintain proper and confidential filing of employee records in accordance with organisational policies and data protection requirements.
• Administer employee leave, medical benefits, claims and other staff benefits.
• Support staff enquiries relating to HR policies, benefits, leave and employment matters.
• Maintain and update HR forms, templates, policies and procedures as required.

Recruitment & Onboarding

• Provide administrative support for recruitment, including preparation of job advertisements, interview coordination and recruitment documentation.
• Coordinate pre-employment checks and documentation.
• Prepare employment contracts and onboarding documents.
• Coordinate onboarding arrangements for new employees, including required documentation and system access.
• Support the onboarding and work pass process for foreign employees where applicable.
• Coordinate employee resignations, terminations and offboarding processes, including final salary and relevant documentation.

HR Compliance & Statutory Administration

• Ensure HR records and processes are maintained in accordance with applicable Singapore employment legislation and organisational policies.
• Assist with statutory submissions and maintain supporting documentation.
• Monitor key HR compliance deadlines and ensure timely follow-up.
• Maintain proper documentation for audits, regulatory reviews and funding requirements.
• Keep abreast of relevant changes to employment-related requirements and advise Management of administrative implications where necessary.

HR Reporting & Management Support

• Prepare regular HR reports and staff-related information for Management and Board review.
• Provide data and documentation for budgeting, salary reviews, manpower planning and other HR exercises.
• Support the annual salary review and performance appraisal processes.
• Maintain an up-to-date organisation-wide staff listing and manpower records.
• Assist Management in reviewing and improving HR policies, procedures and administrative processes.

General HR Support

• Act as a key point of contact for routine HR administrative matters.
• Maintain confidentiality and exercise discretion in handling sensitive employee and organisational information.
• Undertake other HR-related projects and administrative duties as assigned.

Job Requirements

• Diploma or Degree in Human Resource Management or a related discipline.
• 3–5 years of relevant HR experience for Executive level; candidates with more extensive experience may be considered for Senior Executive level.
• Demonstrated experience in full payroll processing and administration.
• Experience handling foreign worker work permits / work passes and related employment requirements in Singapore.
• Good understanding of Singapore employment practices and statutory requirements.
• Strong administrative and organisational skills, with a high level of accuracy and attention to detail.
• Good numerical and analytical skills, particularly for payroll administration.
• Proficient in Microsoft Office, particularly Excel and Word.
• Experience with JustLogin or similar HR management systems would be an advantage.
• Able to work independently and manage confidential information with discretion.
• Experience in the social service or non-profit sector would be an advantage.
• Singapore Citizens and Permanent Residents only.

Contract & Working Arrangement

• Contract Type: 1-year contract, with the possibility of renewal subject to organisational needs and performance.
• Working Arrangement: Part-time, 3 days per week, 9am to 5pm.

The Singapore Council of Women’s Organisations (SCWO) was established in 1980 as the national coordinating body of women’s organisations in Singapore. SCWO has more than 60-member organisations, which represent over 600,000 women, and it serves to unite them to work toward ideals of ‘Equal Space, Equal Voice and Equal Worth’ for women in Singapore. 

The Star Shelter is a service by SCWO. It provides temporary refuge for women and children who are survivors of domestic violence. Through trauma-informed and survivor-centred care, the Shelter offer sholistic support, including safe accommodation, counselling, case management, financial assistance, and educational and recreational programmes to help clients heal from abuse and rebuild their lives free from violence.

Star Shelter is seeking a responsible and compassionate Care Staff to support the day-to-day operations of the Shelter and ensure a safe, supportive and well-maintained living environment for residents.

The Care Staff provides frontline care and support to women and children residing at the Shelter. The role involves attending to residents’ daily needs, maintaining safety and order within the Shelter, supporting shelter routines and programmes, assisting the counselling team with relevant observations and monitoring, and ensuring the general upkeep and operational readiness of the Shelter.

Key Responsibilities

Resident Care and Support

• Attend to residents’ daily needs and provide appropriate practical and emotional support during their stay at the Shelter.
• Maintain a safe, respectful and supportive living environment, including conducting routine rounds to ensure residents’ safety and well-being.
• Support residents in understanding and adhering to Shelter routines, procedures and rules.
• Assist residents in managing day-to-day conflicts and provide frontline support during crises and emergencies, under the direction of Shelter team.
• Maintain professional boundaries and confidentiality when interacting with residents.

Casework Support

• Monitor residents’ well-being and share relevant observations with Counsellors and Shelter management.
• Maintain required records relating to resident movements, incidents and other relevant observations.
• Support the implementation of safety plans and other case-related arrangements within the Shelter.

Shelter Programme and Activities

• Support the planning, coordination and implementation of Shelter programmes and activities.
• Provide appropriate supervision and support to residents and volunteers during programmes and outings.
• Assist with programme and event logistics, including preparation of materials, venues and other operational requirements.

Shelter Operations and Upkeep

• Maintain the cleanliness, hygiene, safety and general upkeep of the Shelter, including conducting regular checks and reporting maintenance or safety concerns.
• Ensure groceries, household supplies and other essential items are adequately stocked and replenished.
• Guide and assist residents in carrying out assigned housekeeping duties and maintaining their living spaces and common areas.
• Maintain inventory records and support the stock-taking and management of Shelter supplies and donated items.

Other Responsibilities

• Work shifts, including night shifts, weekends and public holidays.
• Attend staff meetings, supervision sessions, training and professional development activities as required.
• Support organisational initiatives, events and other duties as assigned by SCWO.
  
  

Job Requirements

Qualifications and Experience

• Post secondary education or equivalent recognised qualification.
• Singaporean and PR only.

Technical Competencies:

• Good spoken and written English communication skills. Proficiency in another local language will be an advantage.
• Able to maintain accurate operational records and other required documentation.
• Good organisational skills and ability to manage multiple operational and housekeeping responsibilities.
• Able to support programmes, activities, outings and event logistics.
• Basic computer literacy and ability to use common workplace applications for documentation.

Core Competencies:

• Demonstrates empathy, patience and respect when working with survivors of domestic violence.
• Maintains confidentiality and professionalism at all times.
• Alert and attentive to residents’ safety and well-being, with the ability to remain calm and respond appropriately in challenging situations.
• Reliable, responsible and able to work independently while following established Shelter procedures.
• Works collaboratively with management, colleagues and external service providers.
• Demonstrates initiative and commitment to trauma-informed and survivor-centred practices.
• Flexible and willing to support the operational needs of the Shelter and SCWO.

*Able to Work shifts, including night shifts, weekends and public holidays

The Singapore Council of Women’s Organisations (SCWO) was established in 1980 as the national coordinating body of women’s organisations in Singapore. SCWO has more than 60 member organisations, which represent over 600,000 women, and it serves to unite them to work toward ideals of ‘Equal Space, Equal Voice and Equal Worth’ for women in Singapore. 

We are looking for a Counsellor, Workplace Counselling & Support Service.

The Counsellor provides trauma-informed counselling and psychosocial support to individuals affected by workplace discrimination and harassment. Working within a multi disciplinary team, the Counsellor delivers individual counselling, case management, risk assessment, crisis intervention, and referrals to support clients in their recovery and wellbeing.

The Counsellor will support clients through a range of service delivery channels, including telephone, text-based, online and face-to-face counselling. In addition to direct service delivery, the role contributes to programme development, outreach, public education, research and stakeholder engagement to increase awareness of workplace discrimination and harassment and promote help-seeking behaviours.

Key Responsibilities

Counselling and Case Management

• Provide professional, trauma-informed counselling to clients experiencing workplace discrimination and harassment.
• Conduct comprehensive psychosocial assessments, risk assessments and safety planning where appropriate.
• Develop, implement and review client care and intervention plans based on clients' needs and therapeutic goals.
• Maintain an active counselling caseload, including clients presenting with complex emotional and psychological needs.
• Deliver counselling services through multiple platforms, including face-to-face, telephone, text-based and virtual channels.
• Provide crisis intervention and appropriate follow-up support where required.
• Facilitate referrals to relevant agencies, partners, healthcare providers and community resources to support clients' holistic needs.

Clinical Practice

• Maintain accurate, timely and confidential case records, assessments, case notes and reports in accordance with organisational policies and professional ethical standards.
• Participate in case discussions, case conferences and multidisciplinary meetings.
• Monitor client progress and evaluate counselling outcomes to support continuous improvement in service delivery.
• Participate in regular clinical supervision and professional development.
• Ensure all services are delivered in accordance with ethical guidelines, safeguarding requirements and organisational policies.

Outreach and Programme Development

• Design and facilitate talks, workshops and psychoeducation programmes for clients, employers, community partners and other stakeholders on workplace discrimination, harassment, wellbeing and related topics.
• Contribute to the development of counselling resources, educational materials and programme initiatives.
• Support research, needs assessments and programme evaluation to strengthen service effectiveness and identify emerging community needs.

Partnership and Community Engagement

• Build collaborative relationships with community organisations, government agencies, healthcare providers, employers and referral partners.
• Work closely with internal teams and external stakeholders to strengthen referral pathways and promote the Workplace Counselling & Support Service.
• Support outreach, publicity and engagement activities to increase awareness of the service and encourage help-seeking.

Service Operations

• Support the daily operations of the Workplace Counselling & Support Service, including intake, appointment scheduling and service coordination.
• Assist in collecting service statistics and preparing reports for programme monitoring and funding requirements.
• Participate in fundraising, public education and advocacy initiatives in support of SCWO's mission.
• Undertake other duties and projects as assigned.

REQUIREMENTS:

Qualifications and experience:

• Master’s or Degree in Counselling from a recognised institution.
• Minimum 3 years of relevant work experience in counselling.
• Experience supporting survivors of trauma, abuse, violence or other complex psychosocial issues.
• Experience in individual counselling, risk assessment, case management and crisis intervention.
• Experience conducting psychoeducation programmes, group work or community outreach will bean advantage.
• Singaporean and PR only.

Skills:

• Strong understanding of trauma-informed and client-centred counselling approaches.
• Ability to conduct comprehensive assessments and develop appropriate intervention plans.
• Excellent interpersonal, communication and active listening skills.
• Strong case documentation, report writing and organisational skills.
• Ability to work independently while contributing effectively within a multidisciplinaryteam.
• Strong analytical, problem-solving and critical thinking skills.
• Commitment to SCWO's mission of advancing women's wellbeing and gender equality while delivering inclusive services to all individuals affected by workplace discrimination and harassment.

* This is a 12 months contract