CAREER

The SCWO's Star Shelter is one of direct services by the Singapore Council of Women’s Organisations (SCWO). It is a crisis shelter that provides temporary refuge of women and children who are survivors of domestic violence. Star Shelter provides holistic support, including provision of food and daily necessities, counselling, case management, financial assistance as well as education and recreational programmes, to help them heal from the trauma of abuse and rebuild their lives free from violence.

We are now looking for a Social Service Executive. 

SCWO's Star Shelter is hiring a Social Service Executive to assist and support the Star Shelter team in terms of partnerships, programmes, administration and operations management. Being a Social Service Executive at Star Shelter, you will also have the opportunity to be a part of various advocacy projects that can make impactful changes to the society!

Key Responsibilities

Shelter Operations and Administration

• Support the day-to-day operations and administration of Star Shelter, including facilities, supplies, cleanliness and general upkeep, records and other operational matters.
• Maintain accurate service statistics, records and data, and prepare and submit monthly reports to relevant stakeholders, as well as other reports as required.
• Coordinate administrative matters including meetings, correspondence, filing, documentation, and follow-up with relevant internal and external stakeholders
• Support the implementation and review of Shelter SOPs, policies and procedures, and ensure compliance with relevant organisational, funding and regulatory requirements.
• Coordinate meetings, site visits and engagements with government agencies, funders and other stakeholders.

Resident and Programme Support

• Conduct routine rounds and check in with residents to support their general well-being and identify any needs or concerns.
• Manage intake calls and conduct pre-admission interviews.
• Process resident admissions and discharges.
• Provide practical support to residents and reinforce Shelter procedures and rules where required.
• Work with Counsellors, Care Staff and other team members to support the overall needs and operations of the Shelter.
• Plan, coordinate and support programmes, activities and outings for residents.

Volunteer Coordination

• Work closely with the Volunteer Management team to coordinate regular and ad-hoc volunteer support based on the needs of Star Shelter and its residents.
• Coordinate volunteer schedules, deployment and activities.
• Check in with Star Shelter volunteers regularly and provide the necessary support to facilitate the effective delivery of volunteer activities and services.

Organisational Support

• Work with relevant SCWO teams on partnerships, communications, events and operational matters relating to Star Shelter.
• Represent Star Shelter at relevant meetings, visits and external engagements as required.
• Support organisational initiatives, events and other duties as assigned by SCWO.
  
  

Job Requirements

Qualifications and Experience

• Degree in Social Sciences, Social Work, Psychology, Counselling or a relevant field.
• Fresh graduates may apply but candidates with relevant working experience will have an advantage.
• Singaporean and PR only.

Competencies

• Good communication skills, with the ability to prepare reports and communicate effectively with internal and external stakeholders.
• Good organisational and coordination skills, with the ability to manage multiple programmes, projects and operational responsibilities.
• Able to maintain accurate records, statistics and other required documentation.
• Proficient in Microsoft Office and common workplace applications.
• Passionate about supporting the safety, recovery and empowerment of women and children affected by domestic violence.
• Flexible and willing to support the operational needs of the Shelter and SCWO.

Roles & Responsibilities

The Singapore Council of Women’s Organisations (SCWO) was established in 1980 as the national coordinating body of women’s organisations in Singapore. SCWO has more than 60-member organisations, which represent over 600,000 women, and it serves to unite them to work toward ideals of ‘Equal Space, Equal Voice and Equal Worth’ for women in Singapore. 

We are looking for a Part-Time HR Executive / Senior Executive on a 1-year contract basis, renewable, to support and manage the day-to-day Human Resources function of the organisation.

The role will be responsible for the end-to-end administration of HR matters, including payroll processing, employee records, recruitment administration, staff benefits, statutory requirements and the employment of foreign work permit holders. The position will work closely with Management and the Board to ensure that HR processes are properly administered, approvals are obtained in a timely manner, and the organisation remains compliant with relevant employment requirements.

The successful candidate should be highly organised, meticulous and able to handle confidential HR matters independently.

Key Responsibilities

Payroll Administration & Processing

• Manage the end-to-end monthly payroll process, including preparation, verification and submission of payroll for approval.
• Collate and verify monthly payroll information, including salaries, allowances, overtime, deductions, leave, claims, bonuses and other payroll adjustments.
• Prepare the monthly payroll for Management review and approval, and coordinate the necessary Board approval in accordance with the organisation's approval framework.
• Ensure payroll is processed accurately and within the required timelines following the relevant approvals.
• Liaise with the bank, payroll provider and relevant parties on payroll processing and resolve payroll discrepancies where required.
• Maintain accurate and confidential payroll records.
• Prepare payroll reports and supporting documentation for Management, Board, auditors and relevant authorities where required.
• Ensure statutory payroll matters, including CPF and applicable employment-related submissions, are administered accurately and on time.
• Support annual payroll-related exercises, including IR8A preparation and submission and other statutory reporting.

Foreign Work Permit / Work Pass Administration

• Manage all administrative matters relating to the employment of foreign work permit holders, including work pass applications, renewals, cancellations and related documentation.
• Coordinate with the relevant government authorities and agencies on work pass and employment matters.
• Monitor work pass validity, renewal timelines and other applicable requirements to ensure timely action.
• Maintain accurate records of foreign employees, work passes, insurance and other required documentation.
• Coordinate required medical examinations, insurance, security bonds and other employment-related requirements, where applicable.
• Ensure the organisation complies with applicable requirements relating to the employment of foreign workers.
• Liaise with employees, recruitment agencies and relevant external parties on work pass and related matters.
• Maintain a tracking system for all work pass and other time-sensitive foreign employee requirements.

HR Administration & Employee Records

• Maintain accurate and up-to-date employee personnel records and HR databases.
• Prepare and maintain employment contracts, confirmation letters, promotion and salary adjustment letters, leave records and other HR documentation.
• Maintain proper and confidential filing of employee records in accordance with organisational policies and data protection requirements.
• Administer employee leave, medical benefits, claims and other staff benefits.
• Support staff enquiries relating to HR policies, benefits, leave and employment matters.
• Maintain and update HR forms, templates, policies and procedures as required.

Recruitment & Onboarding

• Provide administrative support for recruitment, including preparation of job advertisements, interview coordination and recruitment documentation.
• Coordinate pre-employment checks and documentation.
• Prepare employment contracts and onboarding documents.
• Coordinate onboarding arrangements for new employees, including required documentation and system access.
• Support the onboarding and work pass process for foreign employees where applicable.
• Coordinate employee resignations, terminations and offboarding processes, including final salary and relevant documentation.

HR Compliance & Statutory Administration

• Ensure HR records and processes are maintained in accordance with applicable Singapore employment legislation and organisational policies.
• Assist with statutory submissions and maintain supporting documentation.
• Monitor key HR compliance deadlines and ensure timely follow-up.
• Maintain proper documentation for audits, regulatory reviews and funding requirements.
• Keep abreast of relevant changes to employment-related requirements and advise Management of administrative implications where necessary.

HR Reporting & Management Support

• Prepare regular HR reports and staff-related information for Management and Board review.
• Provide data and documentation for budgeting, salary reviews, manpower planning and other HR exercises.
• Support the annual salary review and performance appraisal processes.
• Maintain an up-to-date organisation-wide staff listing and manpower records.
• Assist Management in reviewing and improving HR policies, procedures and administrative processes.

General HR Support

• Act as a key point of contact for routine HR administrative matters.
• Maintain confidentiality and exercise discretion in handling sensitive employee and organisational information.
• Undertake other HR-related projects and administrative duties as assigned.

Job Requirements

• Diploma or Degree in Human Resource Management or a related discipline.
• 3–5 years of relevant HR experience for Executive level; candidates with more extensive experience may be considered for Senior Executive level.
• Demonstrated experience in full payroll processing and administration.
• Experience handling foreign worker work permits / work passes and related employment requirements in Singapore.
• Good understanding of Singapore employment practices and statutory requirements.
• Strong administrative and organisational skills, with a high level of accuracy and attention to detail.
• Good numerical and analytical skills, particularly for payroll administration.
• Proficient in Microsoft Office, particularly Excel and Word.
• Experience with JustLogin or similar HR management systems would be an advantage.
• Able to work independently and manage confidential information with discretion.
• Experience in the social service or non-profit sector would be an advantage.
• Singapore Citizens and Permanent Residents only.

Contract & Working Arrangement

• Contract Type: 1-year contract, with the possibility of renewal subject to organisational needs and performance.
• Working Arrangement: Part-time, 3 days per week, 9am to 5pm.

The Singapore Council of Women’s Organisations (SCWO) was established in 1980 as the national coordinating body of women’s organisations in Singapore. SCWO has more than 60-member organisations, which represent over 600,000 women, and it serves to unite them to work toward ideals of ‘Equal Space, Equal Voice and Equal Worth’ for women in Singapore. 

The Star Shelter is a service by SCWO. It provides temporary refuge for women and children who are survivors of domestic violence. Through trauma-informed and survivor-centred care, the Shelter offer sholistic support, including safe accommodation, counselling, case management, financial assistance, and educational and recreational programmes to help clients heal from abuse and rebuild their lives free from violence.

Star Shelter is seeking a responsible and compassionate Care Staff to support the day-to-day operations of the Shelter and ensure a safe, supportive and well-maintained living environment for residents.

The Care Staff provides frontline care and support to women and children residing at the Shelter. The role involves attending to residents’ daily needs, maintaining safety and order within the Shelter, supporting shelter routines and programmes, assisting the counselling team with relevant observations and monitoring, and ensuring the general upkeep and operational readiness of the Shelter.

Key Responsibilities

Resident Care and Support

• Attend to residents’ daily needs and provide appropriate practical and emotional support during their stay at the Shelter.
• Maintain a safe, respectful and supportive living environment, including conducting routine rounds to ensure residents’ safety and well-being.
• Support residents in understanding and adhering to Shelter routines, procedures and rules.
• Assist residents in managing day-to-day conflicts and provide frontline support during crises and emergencies, under the direction of Shelter team.
• Maintain professional boundaries and confidentiality when interacting with residents.

Casework Support

• Monitor residents’ well-being and share relevant observations with Counsellors and Shelter management.
• Maintain required records relating to resident movements, incidents and other relevant observations.
• Support the implementation of safety plans and other case-related arrangements within the Shelter.

Shelter Programme and Activities

• Support the planning, coordination and implementation of Shelter programmes and activities.
• Provide appropriate supervision and support to residents and volunteers during programmes and outings.
• Assist with programme and event logistics, including preparation of materials, venues and other operational requirements.

Shelter Operations and Upkeep

• Maintain the cleanliness, hygiene, safety and general upkeep of the Shelter, including conducting regular checks and reporting maintenance or safety concerns.
• Ensure groceries, household supplies and other essential items are adequately stocked and replenished.
• Guide and assist residents in carrying out assigned housekeeping duties and maintaining their living spaces and common areas.
• Maintain inventory records and support the stock-taking and management of Shelter supplies and donated items.

Other Responsibilities

• Work shifts, including night shifts, weekends and public holidays.
• Attend staff meetings, supervision sessions, training and professional development activities as required.
• Support organisational initiatives, events and other duties as assigned by SCWO.
  
  

Job Requirements

Qualifications and Experience

• Post secondary education or equivalent recognised qualification.
• Singaporean and PR only.

Technical Competencies:

• Good spoken and written English communication skills. Proficiency in another local language will be an advantage.
• Able to maintain accurate operational records and other required documentation.
• Good organisational skills and ability to manage multiple operational and housekeeping responsibilities.
• Able to support programmes, activities, outings and event logistics.
• Basic computer literacy and ability to use common workplace applications for documentation.

Core Competencies:

• Demonstrates empathy, patience and respect when working with survivors of domestic violence.
• Maintains confidentiality and professionalism at all times.
• Alert and attentive to residents’ safety and well-being, with the ability to remain calm and respond appropriately in challenging situations.
• Reliable, responsible and able to work independently while following established Shelter procedures.
• Works collaboratively with management, colleagues and external service providers.
• Demonstrates initiative and commitment to trauma-informed and survivor-centred practices.
• Flexible and willing to support the operational needs of the Shelter and SCWO.

*Able to Work shifts, including night shifts, weekends and public holidays